Pathetic and ********* services

Not even sure if you deserve a 1 star. I have lodged a complaint multiple times since last week Saturday. I have sent emails, called continuously yet no one from your management, legal, or compliance teams is attending to my dispute. I have been told that manager, Sibongimpilo Mncube as well as Tsepiso would give me a call as I am disputing the validity of 2 24 months contract that was added to my account without my consent still no call. An agent Nqobile Dhlamani told me that an sms was sent out Oct 2021 that month to month contracts are no longer offered and these people were notified via sms of the change. I asked for month to month data agreements end of November 2021 after the supposed smses were sent, and to my surprise last week I am told I have 2 24 month contracts and after lodging a complaint I get sent an sms with an early penalty clause, meaning if I cancel these contracts that I never agreed to I need to pay over R3000 per contract. Your agent never once in Nove 2021 explained that these month to month agreements are being stopped. I asked the exact date these smses were sent I could not be provided with same, I asked for proof of delivery or that these smses were received no proof on your system as well. But yet you are wanting to keep me liable for 2 contracts I never consented to and that notices were sent out but yet can't confirm the date it was sent or if it was delivered. This after being a customer for over 5 years. If this is not resolved I am taking legal action against cell c. Ref nr ***. Contact nr ***. I want to be contacted by a manager that can resolve this dispute not useless contact center agents.