Pathetic and Typical Cell C Fibre - The Company Deserves to Fail as it clearly is already on that path

Been trying since 9 April 2019 to have my fibre moved from my previous location (Sunninghill) to my current location (Sunninghill Gardens). I was first told that this would take 4 to 6 weeks to effect when it should only take a day or two. After logging numerous calls with numerous CF numbers I have had no joy whatsoever from Cell C Fibre.

Today after contacting the call centre in the morning and being told by Favourite that I need to call when I am at the modem, I returned to my home at lunch only to be told that the fibre department has a technical issue and cannot help anyone today.

If not resolved today, this will represent two weeks of waiting for a move order to be effected properly - two weeks of no service that I am expected to pay for.

As soon as this matter is resolved we intend cancelling the contract - which in and of itself presents a problem because your call centre advises that they do not have a copy of the contract we had with Cell C - Cell C terms allow for some sort of cancellation claw back which we did not agree to with Greencom. I expect the same terms that I had with Greencom and want out of your service because it is truly pathetic.