Pathetic and misleading services

I am very unhappy with Cellc's pathetic services... firstly when i purchased my Samsung Galaxy A3 in January this year they informed me at the store that I have one free screen replacement and liquid damage repair and now 11 months down the line when i speak to them to get a repair done they tell me it's not covered and I have to pay R1200.00 to Samsung to repair my phone. I am now furious because this is the cherry on top of their dissatisfying services as when ever I call Cellc they are unable to assist because of the useless customer services reps who just have that job title for nothing... I am definitely reporting this to Consumer Protection as well because they are constantly providing bad services from no reception to debiting my account incorrectly and then not being able to assist me... It's just terrible and I will be telling everyone about this terrible service if they haven't already experienced it first hand.