WR
Wicus R
1 reviews | Active since Feb 2020
07 Feb 2020, 19:54
Pathetic and irresponsible service from Cell C
My acount is fully paid up for the last 12 odd years, and now they have handed me over for an overdue acount. After phoning cell c in regards to this, they just appologised for the inconvinience because it was apparently sent in errol. Received the same SMS today. Not only is it putting my name in a bad light, it is also reflecting on my credit score and placing me on a slow or bad payers list. This is totally unacceptable, and an apology, just to do it again, doesnt dit it
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Replies (2)
Cell C's replyOfficial
07 Feb 2020, 20:52Hi Wicus
It is disappointing to learn the above, this is not the norm or standard of service we want for our customers.
We'll get someone to assist with this.
^PN
It is disappointing to learn the above, this is not the norm or standard of service we want for our customers.
We'll get someone to assist with this.
^PN
Cell C's reply07 Feb 2020, 20:52
Official
Hi Wicus
It is disappointing to learn the above, this is not the norm or standard of service we want for our customers.
We'll get someone to assist with this.
^PN
It is disappointing to learn the above, this is not the norm or standard of service we want for our customers.
We'll get someone to assist with this.
^PN
Cell C's replyOfficial
13 Feb 2020, 10:48Good Day Wicus
One of our team members has confirmed that they have been in contact with you and advised accordingly.
We thank you for the opportunity to assist.
^TN
One of our team members has confirmed that they have been in contact with you and advised accordingly.
We thank you for the opportunity to assist.
^TN
Cell C's reply13 Feb 2020, 10:48
Official
Good Day Wicus
One of our team members has confirmed that they have been in contact with you and advised accordingly.
We thank you for the opportunity to assist.
^TN
One of our team members has confirmed that they have been in contact with you and advised accordingly.
We thank you for the opportunity to assist.
^TN