PATHETIC AND ***********

<p>I’m voicing how *********** and unprofessional Cell C is in dealing with my issue.</p> <p>On the 1st of April 2017 I find out that a ********** line was added onto my contract when I was debited R195.00 connection fee, and that was due to the fact that the person who captured my personal details when I initially took a contract with Cell C only captured my first name and last name living out my middle name.</p> <p>So I went to the store where the ********** contract was taken and find out that the ********* gave an Absa account and also the ID date of issue was 2007 and mine was 2005 so if you look at what I have pointed out you could clearly see negligence from Cell C. The store manager from Davenport Durban is to be blamed here since she was the one helping Clive to open the ********** contract. They agreed that they didn’t do any security check; I need actions to be taken against that manager for being ***********.</p> <p>A ***** case was logged with Cell C forensics and Elizabeth was the one dealing with the case, she contacted me once and promised to get back to me with the outcome but she never did. I ended up calling her with no success of getting hold of her but I finally did and she told me that line was written off and she will advise credit to make sure that the correct amount is being debited from my back account. To my surprise on the 21/04/2017 R1338.00 was debited off my account and I reversed it since I was only expecting R380.00.</p> <p>I made arrangements for a double debit on the 21/05/2017 and for my lines to remain active for outgoing calls however on the 02/05/2017 my wife’s line was deactivated from making calls. The frustration I faced was to explain the ***** issue all the times I call Cell C since I was only told your account is in arrears and we can’t help you, even though I’ve made arrangements. To make matters worse the ***** case that was logged on the 28/04/2017 is still not resolved as we speak. Whoever that was supposed to pass on the credit onto my account so that only R380.00 reflects as arrears didn’t do that.</p> <p>It happened that on the 06/05/2017 my phone was ****** and when I called to do sim swap I was again told about arrears since then I have called more than five times with no joy but being sent from pillar to post. Clearly your policies suck as they only protect you and not the consumer because if that was the case I wouldn’t be in such a mess.</p> <p>Because I was fed up with this arrear sh** I just paid R380.00 on the 10/05/2017 and in saying that remember I’ve made an arrangement for a double debit, so I’m not expecting to be double debited on the 21/05/207 now that I have paid. The team leader who gave me bank details said the arrangement will fall away.</p> <p>Well since the 06/05/2017 I’m still battling to do a sim swap however the ********* managed to walk away with the contract phone at my expense without any hassles. So IF someone calls me they mustn’t tell me about stupid policies as an excuse of my inconveniency.</p> <p>Pending issues: credit to be passed and sim swap.</p> <p>To get a service at Cell C you must complain formally first and that is customer service you get at Cell C.</p> <p> </p>