1 reviews | Active since Nov 2020
Pathetic and ***********
I've been calling cell for 3 consecutive weeks for an update on my phone that's in repairs. Their average holding time is about 30 mins to get through to the repairs department then last week they were on strike then this week they having system issues so the customer care can't transfer me I'm given a number to call it says number does not exist I ask to speak to the agents team leader today and she tells me the team is busy on the other line I tell her I'll wait then she tells me he can't take the call due to social distancing when I demanded to speak to anyone else she dropped the line after that I called again then the agent tells me to go to the cell c store. They are inconsistent with their stories I've never spoken to anyone from cell c customer care that has actually helped me. Coming up with stupid things to say to let the call go I just wanna know the status of my phone that's in repairs pathetic and *********** staff
Thank you for reaching out to us.
We will follow up on this matter and revert to you. Apologies for the delay.
^NT
Thank you for reaching out to us.
We will follow up on this matter and revert to you. Apologies for the delay.
^NT
no one has contacted me from cell c as yet. I've called the repair department today and finally got through after 45 mins holding time and the lady tells me they weren't working Tuesday and Wednesday so causally no sense of urgency. why are your clients not being put first, whatever is happening the department whether they striking or just not wanting to work shouldn't affect your clients where are your skeleton staff? its been a while 6 weeks that I'm without a phone, if I don't get any feedback other then we will follow up I demand my broken phone back As well as all insurance premiums and excess fee I had to pay. I was told 3 weeks its 3 weeks later and my phone is only still with repairs.
no one has contacted me from cell c as yet. I've called the repair department today and finally got through after 45 mins holding time and the lady tells me they weren't working Tuesday and Wednesday so causally no sense of urgency. why are your clients not being put first, whatever is happening the department whether they striking or just not wanting to work shouldn't affect your clients where are your skeleton staff? its been a while 6 weeks that I'm without a phone, if I don't get any feedback other then we will follow up I demand my broken phone back As well as all insurance premiums and excess fee I had to pay. I was told 3 weeks its 3 weeks later and my phone is only still with repairs.