PATHETIC AND INCOMPETENCE

After booking my phone in for a problem with the microphone, low and behold i get the phone back with the same problem and only the software was updated.job card #clc***,and on the job card the technician states that the microphone was tested and is working properly,i cannot believe this!CellC, you have to clean up your act, sort out your **** service and ensure that my phone is PROPERLY repaired and serviced or replace it. It is still under manufacturers warranty.I am paying a monthly contract and cannot be without a similar replacement phone while i wait yet again for these repairs to be done.This is absolutely unacceptable, but very expected from CellC. You can buy as many people as you like out of their existing contracts but you have no idea how to service them efficiently. I had better service from MTN when their call centre was on strike!Dimakatso or whoever your superior is, I await your call with an effective solution to this.