PATHETIC AND HORRIBLE TO SAY THE LEAST AND INCOMPETENCE

<p>I have a cell c contract with number ********** 173 to which I have allocated a soft lock to an amount not exceeding R300.00 per month as per the agreement when my contract was telephonically activated. All went well until March 2016 when my account was debited an amount of R553. I called in to ask who had given such mandate to increase my limit and absolutely NO ONE even team leaders could not answer. I requested for voice recordings when I activated it and they were conveniently lost. Nelson the consultant who assisted me when activating the soft lock and even he was no where to be found. The first incident logged ********** 175 was closed without my knowledge and the case was unresolved and I had to open a new incident ********** 038. I have spoken to numerous people namely Silindile, Tebogo, Tshepiso, Aven, Bellina, Lungiswa, Zodwa, Nicole, Phindile, Mandisa and Sipho Hlashwayo and to date i still have no resolve to the matter. Cell C doesnt follow up at all and i have to take my time to do follow ups. Mandisa said she will get back to me within 24 Hours from the 26 July 2016, today is the 05 August 2016 so i dont know whether i cant count or if she cant. i am not willing to pay R553 as this was not agreed on and this matter adversely affects MY CREDIT PROFILE, and i have to go and reverse debit orders which again has a negative effect on my credit profile due to *********** CELL C STAFF MEMBERS at the contract department who cant help me. I want this matter attended to as a matter of urgency as it has been going for way too long and I expect proper feedback before I take this matter further</p>