Pathetic and disgusting cellc experience

Absolutely disgusting and terrible customer service from cellc. I am using cellc for many years and of recently the level of service at cellc drastically changed. My contract line have been suspended by cellc. I called the call center and spoke to an agent zandile mputi. She advised they was a missed payment and once we make the payment must email the proof of payment to cellc to open the line. The line was opened and two days after that suspended again. Spoke to a different agent who advised to email proof of payment again. I sent the proof to three different agent. Two days later my line was suspended again. I called and requested to speak to a manager. The agent advised the manager don't want to come on the line cause the payment is not reflecting. After waiting for 15 minutes on the line, I was transferred to a manager. The manager was rude and kept insisting there was no payment so I need to sent it again as his process is different from cellc and other agents. He then confirmed the payment is reflecting and will be raising a case. The line was opened and again two days later suspended. I called b. sibeko an agent from exclusive team. She advised the proof of payment was not attached on the account and the incorrect case was raised. She asked for a reference number and was shocked the manager never provide me with one. Cellc can no longer be trust to do the required request correctly. The managers made their own process and the agents only keep asking for proof of payment like that is the only thing they were trained on. All cellc staff needs to be trained on a set process and how to provide better customer service. Cellc need to evaluate their priorities whether the agents give them business or customers that use their services. I will be changing my network provider and no longer recommend anyone to cellc. My family have already changed to a different network provider cause they also have unresolved issue with cellc