FA
Faldielah A
1 reviews | Active since Jul 2018
01 Nov 2023, 08:26
Pathetic and Appling Service
Cell C has given me such ****ty service. I was told to call on the 1st of the month to cancel my contract. I called them today only to be told call back tomorrow. When I refused to do so I was told well my contract will be cancel a day after its supposed to end and that I will be liable for the full amount that is due and that the benefits will be taken away once my number gets migrated back to prepaid. The representative had such a bad attitude, she spoke over me, shouted on the call and when I escalated the call she hung up. This is pathetic and disgusting Customer service and I hope she gets reprimanded. I want my issue fixed. I dnt want to pay another month for this **** show that you call a service and I expect a call back with a solution
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Replies (5)0
Replies (5)
Cell C's replyOfficial
01 Nov 2023, 08:43 Dear Faldielah Abrahams
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
Your cancellation has been set for the 02/12/2023 instead of the 01/12/2023, the benefits wont be taken away once your number has been moved to prepaid as you are on a top up contract. We have referred your query to our support team who will be in touch within 24 working hours to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
Your cancellation has been set for the 02/12/2023 instead of the 01/12/2023, the benefits wont be taken away once your number has been moved to prepaid as you are on a top up contract. We have referred your query to our support team who will be in touch within 24 working hours to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
Cell C's reply01 Nov 2023, 08:43
Official
Dear Faldielah Abrahams
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
Your cancellation has been set for the 02/12/2023 instead of the 01/12/2023, the benefits wont be taken away once your number has been moved to prepaid as you are on a top up contract. We have referred your query to our support team who will be in touch within 24 working hours to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
Thank you for reaching out to us.
We apologize for the inconvenience and frustration you've experienced regarding the cancellation of your contract. This is not the kind of experience we want our customers to have.
Your cancellation has been set for the 02/12/2023 instead of the 01/12/2023, the benefits wont be taken away once your number has been moved to prepaid as you are on a top up contract. We have referred your query to our support team who will be in touch within 24 working hours to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
FA
Faldielah A's updateReviewer Update
01 Nov 2023, 08:50I asked for my contract to be canceled on 01/12/2023 and your representative told me she cannot. I don't want my contract to be canceled on 02/12/2023. I want it canceled on the day that the contract ends. I did what I am supposed to which is give 30 days notice so why is this my problem.
FA
Faldielah A's update01 Nov 2023, 08:50
Reviewer Update
I asked for my contract to be canceled on 01/12/2023 and your representative told me she cannot. I don't want my contract to be canceled on 02/12/2023. I want it canceled on the day that the contract ends. I did what I am supposed to which is give 30 days notice so why is this my problem.
Cell C's replyOfficial
01 Nov 2023, 08:56We have noted the end date of your contract which is the 01/12/2023 hence i have mentioned on my response that we will correct your cancellation date.
Our support team will be in touch to assist and correct the contract end date on your contract.
Cell C | SR
Our support team will be in touch to assist and correct the contract end date on your contract.
Cell C | SR
Cell C's reply01 Nov 2023, 08:56
Official
We have noted the end date of your contract which is the 01/12/2023 hence i have mentioned on my response that we will correct your cancellation date.
Our support team will be in touch to assist and correct the contract end date on your contract.
Cell C | SR
Our support team will be in touch to assist and correct the contract end date on your contract.
Cell C | SR
FA
Faldielah A's updateReviewer Update
01 Nov 2023, 09:22The issue that I have is not only does your representatives have attitude but they also seem to be ***********. Everyone is giving different information. The one says I will pay till January 2024, the other says last payment is December 2023 and benefits will be cut on 02 December 2023 and the last one said if my contract is canceled on 01 December I will be liable for a cancelation fee. All I want is my contract to be canceled on 01 December. No further benefits, no further payments, no cancelation fee and for both my numbers to be migrated to prepaid.
FA
Faldielah A's update01 Nov 2023, 09:22
Reviewer Update
The issue that I have is not only does your representatives have attitude but they also seem to be ***********. Everyone is giving different information. The one says I will pay till January 2024, the other says last payment is December 2023 and benefits will be cut on 02 December 2023 and the last one said if my contract is canceled on 01 December I will be liable for a cancelation fee. All I want is my contract to be canceled on 01 December. No further benefits, no further payments, no cancelation fee and for both my numbers to be migrated to prepaid.
Cell C's replyOfficial
01 Nov 2023, 09:27We have referred your query to our support team who will be in touch to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
Regards,
Cell C | SR
Cell C's reply01 Nov 2023, 09:27
Official
We have referred your query to our support team who will be in touch to correct the end date of your contract and provide more information regarding your cancellation.
Regards,
Cell C | SR
Regards,
Cell C | SR