Pathetic and appalling service by Cell C!!! No call backs at all!!!

So I've been struggling to get a problem resolved since Tuesday 30/05 6/2020, and my god. What a ****ing nightmare.

My line was canceled completely due to my payments getting behind, meaning my number does not even exist anymore. I have been trying to speak to someone that is not a call center agent or just a team leader for a week now and no success. NEWS FLASH...the country is in a lockdown and there's a pandemic happening. Self employed company owner, meaning; NO WORK, NO INCOME. The president only gave us permission in my line of work to start 2 weeks ago, now I am losing money due to not getting calls on my line as it says the number does not exist anymore. They promised me feedback within 24 to 48 hours and it's been a WEEK. STILL NO ONE GETS BACK TO ME. I've spoken to atleast 25 people and absolutely NOTHING is happening. I have been following up and trying my best to stay calm. It seems like going public would be the only way to resolve this issue. I didn't even get a notification that my line will be canceled, they just did it on the same day I got the sms which was on 30/06/2020.

Nokotula (Team Leader) in KZN was supposed to give me feedback within 2 hours of the call I had with her, obviously she's just there for the salary because to this day no call back and it's impossible to get a hold of her again.

Can someone please HELP ME GET MY LINE ACTIVE AND ASSIST ME IN MAKING A PAYMENT ARRANGEMENT. CASE NUMBER - ***. Nokothula Maseko (team leader) in JHB also sent an email and escalated the matter yet no call back. Veronica Makamo was the first person to log a case number.

They state my account is with legal, yet when I say can I please speak to the legal department they state it's closed due to Covid Lockdown??? Please tell me what must I do and WHO CAN I SPEAK TO THAT CAN ASSIST ME if the division my bill is at is not operating or it's impossible to get through to them??? We couldn't work for 3 months due to the lockdown of the nation, so please explain how you guys are helping clients in need?

Can someone please assist me and call me on *** so that this issue can be resolved.

I spoke to Sandra Links today who stated that there's only one team leader running the call center and he's not available at the moment. Whole call center and only one person running it.

Number in question is *** (canceled number), the number I can be called on is ***.