Pathetic and absolutely appalling

re ********** : The debacle continues. Maybe someone with seniority and actual need to provide good client service will assist and give me concrete answers this time round. Your call centre has no idea who deals with these issues logged on Hello Peter, just saying. They don't even know the surnames of their team leaders or even the names of the managers, as discovered this morning with my phone call to Tebogo, who clearly also doesn't know his surname. This is the scenario cell c: you offered an upgrade, i accepted, i received the incorrect handset, sent it back with cell c's couriers,cancelled the upgrade, handset wasn't received by cell c(my problem?), cancellation of upgrade cannot continue, oops and i forgot to mention this all started middle March, now more than a month later cell c. and this is one of two contracts, should i just cut my losses and cancel both debit orders? my contact number should you be interested in any of this is **********