PATHETIC ACCOUNTS DEPARTMENT/BAD SERVICE DELIVERY

I have been with cell c for as long as I can remember, but now I think it is time to move to a different service provider. They stopped my Debit order last year October and closed my contract without my permission and knowledge. In February 2022, I wanted to make a loan for vehicle financing and the bank told me that I have an arrear account with cell c so I do not qualify for the loan. Since then I have been calling and sending them emails to get in touch with their credit department, but with no luck. The call centre tells me that my account has been handed over, but they cannot tell me to which legal department and they dont have contact information for me to call the department myself... Now my credit record has been severly affected by this account and no one can assist me. Is there anyone out there that can assist me on this matter?