Pathetic

It is with great disappointment and frustration that I write this review about the poor customer service received at Cell C. I lodged a claim for my damaged phone at the end of May 2020 and to date, no one has been able to assist me. There are no standard turnaround times between lodging a claim and the delivery of a repaired device, yet my account has been debited consistently each month (2 months now to be exact!). To make matters worse, I have exhausted all avenues in trying to get assistance from Cell C with several attempts to (a) visit the Cell C branch, and (b) lengthy conversations with more than 6 consultants. It’s clear that Cell C does not comply with basic customer service protocols, but are quick to bill every month. I have been struggling for months now and cannot believe that I am being ignored and left unattended. No one is willing to take responsibility – not the store, not even the staff, nor the repair shop. Is the importance of a mobile phone not understood in the twenty-first century? Not even so during the Covid-19 pandemic? How am I supposed to operate and manage my day-to-day activities? I am utterly disgusted with the pathetic service, conflicted information, back and forth lies and Cell C’s inability to take action when customers report issues. This is absolutely unacceptable and I hope that this matter can be taken serious and further, or receive urgent attention here, as it is impossible to speak to a manager or the billing department!