Pathetic

I received a phone call from a call centre agent in June and again July informing me taht I can upgrade my wifi. I said that due to covid changes I am financially not able to. They then offered me a package 10g day and 10g night for 149.00 month to ****h which I accepted. However, August my debit order was in excess of 500.00 and September and October in excess of 300.00. I called them to find out why my plan was not changed, and Zinloe from cancellations said she will change my plan. Then she came back and said my credit does not allow the package change. I asked het to explain the logic for not allowing the package change to 149.00 from 321.00 which she could not explain. Pathetic CELL C. I will cancel all my contracts as soon as possible. You have just lost a 10 year long client