1 reviews | Active since Jan 2017

06 Jan 2017, 18:37

Pathetic!!!!!!!!!!

<p>Last year Cell C had a promotion on 5 gig day data and 15 gig night data for R99 a month. We have set the monthly limit to R50. Cell C then went and changed it to R100 a month without we giving them any consent to do this. We went to Cell C branches numerous times as well as phoning their customer care. They said they will refund us for the months they overcharged us but nothing happened yet and now we just received our monthly statement and yet again they overcharged us! </p> <p> </p> <p>This is contract breach and we want to stop this contract immediately. Cell C better explain this to us quickly or we will have to seek legal advice.</p> <p> </p>

0
Replies (2)
Cell C
Cell C's reply09 Jan 2017, 08:31
Official

We are in receipt of your complaint and apologise for the inconvenience caused.

One of our consultants will contact you and assist.

Regards

Cell C | DA

Best regards,

Cell C
Cell C's reply10 Jan 2017, 08:18
Official

Lungi confirmed that she has been in contact with you and the matter is resolved.

Regards

Cell C | DA

Best regards,