KM
Kenneth M

1 reviews | Active since Jan 2025

09 Jan 2025, 12:04

Pathetic

Pathetic sales capacity.

App**** for a contract online on 29 December 2024, it was approved, by 6 January, I haven't had feedback, decided to call them, they could not pick up the order, re-app****, approved immediately and told I will have my parcel by 10 January. On 08 January I received a second DebiCheck mandate nearly double the price, after 7 calls (due to them dropping the call) it was managed to be sorted, and was told my parcel will be dispatched, not an hour later, I had a WhatsApp from CellC trying to force me to accept the second debit order. I refused and made contact again, no one could trace the said DebiCheck. Again I was told everything is sorted and my contract has been approved and will be delivered shortly. This morning I phoned, to enquire about delivery, as I need to plan my stuff, told that my contract is awaiting vetting, and I need to wait for the call before anything can be approved?????

Am I approved or not?

Right now I am about to lose it! Its like I'm dealing with two different companies????

0
Replies (1)
Cell C
Cell C's reply09 Jan 2025, 12:21
Official
Dear Kenneth M,

Thank you for contacting Cell C. 

We sincerely apologize for the inconvenience and confusion caused during the application process.

We have noted your experience and will escalate this matter to our team for urgent investigation. 

Kindly allow us the opportunity to provide clarity regarding your contract approval and delivery process.

Regards,
Cell C | MN