pathetic

I phoned cell c to request a new line on my existing contract. I then requested a BlackBerry 9720 with a top up package of R129p/m including 50 minutes airtime, 50 sms, 50 megs data. The order was processed and I would receive my new phone Monday 13 April 2015 as a gift for my daughter as it was her birthday on 13 April. I was contacted by Mashaba Kutlwano in 13/04/2015 that my phone would be delivered later that day however because he made a mistake by making it an open line contract, I had to return the phone with couriers for it to be rectified. According to Sharon at Cell C Direct 14/04/2015 that the phone will be reloaded today and will probably only receive it next week sometime! This was supposed to be a gift for my daughter and because of Cell C's ***** up, I'm totally inconvenienced and bitterly unhappy about this pathetic service! Feel like cancelling this new line!!!!!!