Pathetic!!!

We have been cell c contract holders for nearly 8 years. I upgraded 19 September 2021 at Cell C and took the Samsung Z3 flip, 12 April 2022 my screen completely broke on the inside at the fold, I took the phone to cell c to have it repaired as I received free screens with my contract, after the phone had been with cell c for a month I received a quote for the repair, this quote amounted to just over R10 000, I immediately contacted Elizabeth and asked her to please step in and help me, I showed her google images of other flip and fold phones that had done exactly the same as mine did and I told her I was not at fault it is a fault on Samsungs side. Needless to say she did not even send the phone to a second repair center for a second opinion, she simply said "I am small fry, there's nothing I can do". I contacted Samsung directly and they asked me to get a second opinion, I took my phone to Vodacom Garden Route Mall on the 6th of June, they booked the phone in and did a warranty repair for me, I waited for my phone +-3 weeks. Now, how can cell c, my contract holder not do anything for me, and that after they had my phone nearly 2 months? I paid a contract phone for 3 months without having a phone? This is the last contract cell c will get out of me, and the manager of the Garden Route Mall branch is rude, I strongly believe she could have challenged the quote, but like she said - she's small fry! Thanks vodacom, you gained a new client.