MP
Merilynn P

1 reviews | Active since Aug 2012

21 Aug 2018, 10:19

pathetic

if there was an option 0 - I would choose it. So tired of cell c and their pathetic service - messed up my contract - supposed to debit me on the 20th only ran 1 debit - this is cell c fault - my bill increased even though I was informed that my bill not impacted - Cell C what is going on.

spoke to Kesanie reference : ********** 000 - teach this agent about customer service - she is rude - places call on hold no explanation - pathetic.

I regret taking up another contract and want everything cancelled.

0
Replies (4)
Cell C
Cell C's reply21 Aug 2018, 11:02
Official

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards

Cell C | DA

Cell C
Cell C's reply22 Aug 2018, 09:58
Official

Theodorah is attending to your query. Feedback will be provided as soon as the matter is concluded.

Regards

Cell C | DA

MP
Merilynn P's update31 Aug 2018, 11:29
Reviewer Update
I need this sorted out today - I have been patient and accommodating - Cell C please get this right or you are going to lose my business.
Cell C
Cell C's reply31 Aug 2018, 12:06
Official

Good afternoon Merilynn

We have forwarded your feedback to Theodorah.

Regards

Cell C | PN