DS
Dayaram S

1 reviews | Active since Mar 2009

21 Sept 2015, 13:10

PATHETHIC service from CELLC

Hi<br> <br> On wednesday 16th September 2015 I blacklisted my cell. It was subsequently recovered and I requested <br> UN-blacklisting of the cell the next day 17th september and emailed the required forms & affidavit to CELLC.<br> REFER *** & itc REF ***6. Aretha Hlako and numerous other CELLC customer service advisors EMAILED ME/mentioned that my cell will be UN-blacklisted within 24 to 48 hours. I was desperate ,as I was flying down to Durban on friday and after numerous calls to the call centrE no one could assist. <br> It is now 96 hours later and this urgent request could not be handled by CELLC with their 24 - 48 hour timeline

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Replies (1)
Cell C
Cell C's reply21 Sept 2015, 14:24
Official
Hello KRISHNA,

Thank you for posting to us.

We will ensure that this matter is sorted. Do expect communication from one of our team members soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,