SG
Sandra G

1 reviews | Active since Mar 2009

23 Mar 2021, 15:06

PATHETHIC FIBRE SERVICE

Since beginning February I have been having endless problems with my fibre, I have made constant calls and sent numerous emails to Cellc. It gets sorted out and a day or 2 later the problem persists. On Thursday, 18 March 2021 from 11pm no connectivity right up until Saturday morning. On 22 March 2021 from 11am until today 23 March 2021, 3pm we still don’t have connectivity. This is absolutely pathetic we are being charged for a full month, but have constant interruptions. This is totally unacceptable. I have just called the Fibre support desk and they cannot assist as apparently it’s a problem with the login credentials. So how long is this going to go on.

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Replies (1)
Cell C
Cell C's reply23 Mar 2021, 15:31
Official
Good day Sandra

Thank you for writing to Cell C.

We have received your Fibre review and we have escalated it to C-Fibre for urgent assistance.

Please accept our sincere apologies, for the service you have experienced.

Our team will be in touch.

^NZ