PATHETHIC CUSTOMER SERVICE AND INCORRECT BILLING

<p>I logged my query with Cell C on 21 June 2016; regarding the incorrect debit order amount. I was advised by their agent that the reason for my bill beinhg high is due to a call being placed to them by me on 16 May 2016 to have the capping option on my contract removed. I advised the lady that both the contract that i have with Cell C are used on my dngle for my computer and the other on my IPAD, so there is no way a call was made from either of those contracts. I have contacted Cell C twice from that date, the 27th of June and today again. They unfortunately have no knowledge of my complaint, but have been informed that the call logged was regards to migration. CELL C WHAT ARE YOU HIDING FROM YOUR CUSTOMERS.????????? I want this matter resolved today and for the excess funds reversed together with the charges that i have incurred by my Bank for the the overdrawn fees.</p>