1 reviews | Active since Jun 2017

02 Jun 2017, 11:53

Pathethic Customer 'Dont Care' Department

<p>I have been trying to get Cell C to rectify the error they have made on my upgrade and reimburse me for the actual loss I have suffered as a result of this, but to no avail. They are apparently looking for the recordings of the calls for the past 3 months, whilst I am experiencing the loss financially. I have now got the 3rd reference number which apparently means nothing. Eevrytime you call inn, you have to start explaining from the beginning again.Truly pathetic service. If they boast cheap rates, they have service that matches. Do yourselves a favour and go the Vodacom route.</p>

0
Replies (3)
Cell C
Cell C's reply02 Jun 2017, 12:03
Official

Do not despair, as you have come through to the correct channel for assistance.

We will ensure that this matter is sorted. Do expect communication from one of our team members during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jun 2017, 13:37
Official

Skhumbuzo has been in contact with you to assist with this matter. However, you proposed to be contacted at a convenient time.

Regards

Cell C | PN

Cell C
Cell C's reply20 Jun 2017, 12:12
Official

Skhumbuzo has been in contact with you to assist and advise on a way forward regarding this matter.

Regards
Cell C | PN