Pathertic service

<p>cell c brags about its top service and customer response but it is terrible. i have 3 lines with cellc 2 pinnacle 250 and a pinnacle unlimited which i took out and recieved 3/02/2017 and thats when the drama begins. fistly i was told i will get a R10000 cash back so i said wow thanks but to date not paid even after i sent in my bank statements countless times. the consultant N Bomela has recieved numerous emails and calls to this effect and nothing just empty promises, i even spoke to a manager today Simphwe who promised to have this fixed before 2 pm today and will call me back but 2 hours later nothing. the other more serious issue is that Cell C debited me end Jan for my normal account R1727 and again on the 8/02 for R923. when i called in to the call centre the guy could not understand why and said that he cannot say much as it is a recorded line but promised to get this resolved. now two weeks later i am still awaiting their call back even after me calling them over 10 times enquiring about the incorrect debit and all they can say is yes we can see the mistake but cannot help you. I JUST spoke to Rifelwa who begged me not to take this further and i will get a call WELL STILL WAITING ( wont hold my Breath). SO DOES THIS MEAN YOU ***** MONEY WITHOUT PERMISION AND CANNOT HELP ME. That is an UNAUTORISED DEBIT. Can i lay an official complaint with ICASA and the National Consumer Council. do I need to email Yusuf Mahomed your Director to get a resolution. come on guys debit on the right days and the right amounts and call customers back when you promised especially if you *******LY DEBIT THEIR ACCOUNTS. call me BACK URGENTLY TO RESOLVE ********** 579</p>