PASSING THE BUCK & NO RESOLUTION OF QUERIES

In early December 2017 , I spoke to one of your direct sales agents who convinced me to chose CELLC as my Internet Service Provider , with in a few days my router and sim card were delivered by RAM courier company and was fairly kept updated through out the process , and was informed that Vuma will get in touch to do the fibre installation 4 to 6 weeks TAT ......! I thought the waiting time was ridiculous , but agreed as this was supposed to be worst case scenario , Little did I know that 4 to 6 weeks would turn into 10 weeks of no communication from VUMATEL .

Today FEBRUARY 13th I'm told that the issue & problem is with my ISP bieng = CELLC you "DELAYED" the process , in that the order--------> still shows ISP application in progress.

Despite numerous calls and email equerries with YOUR sales / support / admin departments no one seems to know what they are doing there and what their responsibilities are , cell c was very eager to debit my account immediately when I signed up and send me statements every month....!

The so called Team leader / Manager in the sales department sheepishly hides behind agents instead of dealing this query escalations , Its such a shame and truly sad that people who are hired to help customers have no clue what basic customer service is , the lack of empathy with no sense of urgency , no pride in the job, Either this team leader is lazy , arrogant & unprofessional , or just simply has no idea what his role is .

Its now 10 weeks and I'm still being sent from pillar to post "Mind you "I have names of all the people I've communicated to verbally or in writing in the various departments , If this matter does not get resolved with in 48 hrs I'm escalating the matter your sales HOD to expose the shocking levels of incompetence , that give this organization a bad name and will slowly but surely drag this company down.