Passing the Buck!

I called in to the customer service centre on 30/10 to load a 100mb data bundle. I called in on 01/11 to cancel the recurring bundle only to be told that it was actually a 3g bundle that I had loaded and not 100mb. I told the agent that I definitely requested a 100mb and that they should retrieve the call. he logged a query on 1 November with case no: ********** 549. On 6/11 still no one had contacted me and I spoke to a very arrogant agent and asked to speak to the team leader Nokuthula Maseko who kept on pretending that she couldn't hear me and promised to call me back but never did. I logged a query on their website and got called by Sandile Khulu this morning to whom I relayed the above. She then attempted to retrieve the call and get back to me which she did about 20 minutes later. She started off by saying that she had retrieved the call which confirmed that I had requested 100mb and that I must now send an email to customer service requesting a refund which they will process after the 7th of next month. I told her that I was not prepared to do this as it was clearly an error on their part and I will not be debited for an amount that they debited me in error. She advised that she will resolve the dispute and call me back after 4 as I told her the constant interruptions was disturbing my work day. No sooner had I spoken to her did she send me an email stating that my query has been forwarded to their contract department with a new reference number: ********** 445. So now I guess this is what we call passing the buck! It is infuriating and unprofessional to say the least. I have already cancelled 2 of my contracts with Cell C and will do so on my 3rd immediately upon expiry of same.