Passed around to departments looking for feedback

On Monday the 7th March 2016 I got a call from the upgrade department in regards to my data sim card that is expiring and wanting to know if I want to extend it. I agreed to this. The call centre agent told me that they are running a promotion and I can get the Samsung J1 with extra minutes and data and sms's for approx. R100 a month extra. I then agreed to this and asked her if I can get the benefits that come with the J1 on a separate sim card with a separate number and she said yes she will sms me the details. To date I have not gotten the details and I have phoned the call centre to try get feedback in regards to this and have been passed between departments 6 times and been on the phone for 1 hour trying to get feedback. I have also then been told they cannot find this upgrade on my profile and the promo isn't currently running. I would like someone to please contact me in regards to this because I was told this can be done and I would like the phone as agreed to with the different sim number with the benefits listed with the promo.