Pass the buck...

I can not for the life of me understand why everytime i make payment for my fibre line with Cell C there is always a problem to reconnect my service. Cell C on every occasion has blamed Vumatel by staying that the connection in the area is down, is the connection in the area down every month? If so fix it! I was now wait 7 to 14 days for my service to be connected yet I still have to pay the same amount every month regardless of when the connection is down or not. I moved from Telkom to Cell C because I thought Cell C would be better. My neighbours are with Vumatel and they connection is fine! So I really cant understand why and what is going on with Cell C! Passing the buck??? Disappointed every single month! Please can someone that is not too busy or lazy to actually help and not pass the buck or someone from Vumatel to actually assist because it literally takes 10mins to fix yet I must wait days. Please contact me *** . ID ***