MS
Mirriam S
1 reviews | Active since Feb 2022
02 Mar 2022, 14:30
Parhetic service
I contacted cell c to query a debit order contact center agent Monica asked me 5 simple personal question ie my name ,surname ,ID no,residential address, bank and date of debit.
The next thing she tells me she us unable to help I have failed the security check questions sick, what about the unauthorized debit I am quering.
She kept me holding for Tshepiso the supervisor who never took my call but promised to call me back.
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Mirriam S's updateReviewer Update
02 Mar 2022, 18:50I canceled my contract for *** which ended 02/01/22.I went to Westgate branch and I asked the consultant to confirm if it was canceled she said it was. Then I did an upgrade for *** she didn't give me the contract she said it will be emailed to me.Even now I am still waiting for it.
Today 2/3/22 I checked my bank statement I saw two debits from Cell c .I called cell c security questions were asked I answered confidently. Monki told me she can't assist I have failed the questions I asked to speak to her senior Tshepiso who refused to take my call and promised to get back to me.
At 6pm I called again spoke to Omphile same thing can't be helped I failed the questions. Reason for my failure is I answered that I have 1 contract of which is true to my knowledge.
I asked for supervisor Thato he refused to take my call .Cell c failed me the branch and contact center.Even if I call 100 times I am going to fail because I have 1 contract not 2.
Today 2/3/22 I checked my bank statement I saw two debits from Cell c .I called cell c security questions were asked I answered confidently. Monki told me she can't assist I have failed the questions I asked to speak to her senior Tshepiso who refused to take my call and promised to get back to me.
At 6pm I called again spoke to Omphile same thing can't be helped I failed the questions. Reason for my failure is I answered that I have 1 contract of which is true to my knowledge.
I asked for supervisor Thato he refused to take my call .Cell c failed me the branch and contact center.Even if I call 100 times I am going to fail because I have 1 contract not 2.
MS
Mirriam S's update02 Mar 2022, 18:50
Reviewer Update
I canceled my contract for *** which ended 02/01/22.I went to Westgate branch and I asked the consultant to confirm if it was canceled she said it was. Then I did an upgrade for *** she didn't give me the contract she said it will be emailed to me.Even now I am still waiting for it.
Today 2/3/22 I checked my bank statement I saw two debits from Cell c .I called cell c security questions were asked I answered confidently. Monki told me she can't assist I have failed the questions I asked to speak to her senior Tshepiso who refused to take my call and promised to get back to me.
At 6pm I called again spoke to Omphile same thing can't be helped I failed the questions. Reason for my failure is I answered that I have 1 contract of which is true to my knowledge.
I asked for supervisor Thato he refused to take my call .Cell c failed me the branch and contact center.Even if I call 100 times I am going to fail because I have 1 contract not 2.
Today 2/3/22 I checked my bank statement I saw two debits from Cell c .I called cell c security questions were asked I answered confidently. Monki told me she can't assist I have failed the questions I asked to speak to her senior Tshepiso who refused to take my call and promised to get back to me.
At 6pm I called again spoke to Omphile same thing can't be helped I failed the questions. Reason for my failure is I answered that I have 1 contract of which is true to my knowledge.
I asked for supervisor Thato he refused to take my call .Cell c failed me the branch and contact center.Even if I call 100 times I am going to fail because I have 1 contract not 2.