1 reviews | Active since Mar 2017
Painful Repair Process
<p>I am at my wits end with Cell C and the repair of my phone. My phone has been sent in almost month ago and I still don't have it back. After many battles with your Cape Gate store, I was eventually told that I will have to claim from the insurance I have been paying every month but this has been the most painful process I have ever experienced.</p> <p>Dear Lord Hire more staff or get more phones at your insurance call centre. 45 minutes on hold, are you serious with this appalling service!!! Do you have only 1 agent working there doing everything? 45 minutes to an hour on hold is absolutely unacceptable. </p> <p>I just want my phone fixed and returned to me without having to spend half of my day trying to get through to this God forsaken call centre. My opinion of Cell C has dropped very much. As soon as I can get done with your service, I doubt I will ever use you again</p> <p> </p>
This is not the norm or standard service we want for our customers.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist
Regards
Cell C | PN
This is not the norm or standard service we want for our customers.
We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist
Regards
Cell C | PN
Margaret confirmed that she has been in contact with you to assist with this matter and she is just waiting for the proof of payment to assist further with this matter.
Regards
Cell C | PN
Margaret confirmed that she has been in contact with you to assist with this matter and she is just waiting for the proof of payment to assist further with this matter.
Regards
Cell C | PN
I just received an email to say my excess on this claim is R4079.50! Am I mistaken? Did I read the email wrong? R4079.5 is almost half of the contract value? I tried to call them now to confirm only to be on hold again for half an hour. Why does it take so long for someone to answer the call over there, I mean seriously, this is ridiculous. And why is the excess amount so big? I feel like I shouldn't be paying anything because Cell C provided me with a faulty device.
I just received an email to say my excess on this claim is R4079.50! Am I mistaken? Did I read the email wrong? R4079.5 is almost half of the contract value? I tried to call them now to confirm only to be on hold again for half an hour. Why does it take so long for someone to answer the call over there, I mean seriously, this is ridiculous. And why is the excess amount so big? I feel like I shouldn't be paying anything because Cell C provided me with a faulty device.
HI, I have still had no response from your insurance regarding this matter! I feel like I have been more than patient with Cell C regarding this matter and I am absolutely NOT pushing by blood pressure up by calling the insurance call centre again and hold for an hour! If I do not get a response by the end of business today I will be forced to get my lawyer involved.
HI, I have still had no response from your insurance regarding this matter! I feel like I have been more than patient with Cell C regarding this matter and I am absolutely NOT pushing by blood pressure up by calling the insurance call centre again and hold for an hour! If I do not get a response by the end of business today I will be forced to get my lawyer involved.