Painful Application for a New Contract

<p>My experience in relation to a new application leaves a lot to be desired. I app**** online which apparently means the Call Centre 145 cannot help you at all. They have to send an email to the online team and hopeful they will get back to me. Why I need help, well I received an email saying upload my documents but no instructions as to where. I didn't develop your site, how would I know where? I emailed documents to you FB team and to onlinehelp but I still wait for feedback because my mobile number is problematic (the very reason I was applying to cellc). You do although have my work and home numbers but alas no contact to date. I understand that calling might pose as a problem and I totally understand but I think it comes down to this, I app**** online. Why isn't the response online? Why so many barriers to entry? Why is your call centre disjointed from your online team? Lastly, I found a place to upload documents on the site but you want three months and it only allows me to upload one attachment. I would think it makes more sense encouraging new business by facilitating a streamlined application process rather than discouraging it especially after the copious outlays on marketing to get a new customer to your site in the first place. </p>