Paid up letter/settlement letter

For the past few days I have put on for more than 2 hours waiting for the legal department to take my call.

I have paid up my oustanding balance on my account with you guys but its a hustle to get through to your legal department to request a paid up letter.

It is really frustrating as one needs to hold for more than an hour just so they can be assisted.

Your system is very poor and annoying all I need is a paid up letter from you on my account.

May you kindly get someone to contact me or kindly send my paid up letter to my email address.