MQ
Mteteleli Q
1 reviews | Active since Oct 2025
11 Oct 2025, 08:42
PAID-UP LETTER REQUEST
I had to publish a review in order for my issue to be resolved and now I have to wait forever in order to get a paid-up letter. Customer service line will only call once, and if you happen to miss a call they'll take another 48hrs to get back to you.
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Replies (1)
Cell C's replyOfficial
11 Oct 2025, 08:52Dear Mteteleli Q,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you encountered during the process of obtaining your paid-up letter and for the inconvenience caused by the delay in follow-up communication.
Please rest assured that we take your feedback very seriously. We will escalate this matter internally to ensure that similar situations are handled more efficiently in the future. Your experience helps us identify areas where we can improve our service delivery and communication processes.
We truly value your patience and understanding, and we appreciate you bringing this to our attention.
Regards,
Cell C | MMa
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you encountered during the process of obtaining your paid-up letter and for the inconvenience caused by the delay in follow-up communication.
Please rest assured that we take your feedback very seriously. We will escalate this matter internally to ensure that similar situations are handled more efficiently in the future. Your experience helps us identify areas where we can improve our service delivery and communication processes.
We truly value your patience and understanding, and we appreciate you bringing this to our attention.
Regards,
Cell C | MMa
Cell C's reply11 Oct 2025, 08:52
Official
Dear Mteteleli Q,
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you encountered during the process of obtaining your paid-up letter and for the inconvenience caused by the delay in follow-up communication.
Please rest assured that we take your feedback very seriously. We will escalate this matter internally to ensure that similar situations are handled more efficiently in the future. Your experience helps us identify areas where we can improve our service delivery and communication processes.
We truly value your patience and understanding, and we appreciate you bringing this to our attention.
Regards,
Cell C | MMa
Thank you for taking the time to share your experience with us.
We sincerely apologize for the frustration you encountered during the process of obtaining your paid-up letter and for the inconvenience caused by the delay in follow-up communication.
Please rest assured that we take your feedback very seriously. We will escalate this matter internally to ensure that similar situations are handled more efficiently in the future. Your experience helps us identify areas where we can improve our service delivery and communication processes.
We truly value your patience and understanding, and we appreciate you bringing this to our attention.
Regards,
Cell C | MMa