PAID UP LETTER PLEASE

With cell c everything is a drag I first had to complain and beg before I could get assistance so I can pay up my account. Now that I have paid I cannot get a Paid up letter, there's is no sense of urgency so much for a 48 hour turnaround time. Cell c do the right thing and send me my paid up letter.Please see two references below Cell C Customer Care Case Number : *** Cell C Customer Care Case Number : *** Urgently send to my email address ***