Paid up letter frustration

Item: Cell C
Rating: 1
Author: Kuselwa N

Since Monday 14 January I have been requesting my paid up letter from Cell C for a 2017 contract. I have been sent from pillar to post, made to hold for 40 minutes at most and for their legal department to tell me they do not know why I have been sent to them. I have about 4/5 reference numbers and have been promised someone will call me but a week later nobody has called and I'm still waiting to receive a paid up letter. Can someone advise on who I can talk to at Cell C regarding a paid up letter? I desperately need this letter.

Helpful (0)

Replies (3)

Cell C's replyOfficial

22 Jan 2019, 07:08

Good morning Kuselwa

We will get one of our team members to contact you and assist with this matter.

Regards
Cell C |PN

Cell C's reply22 Jan 2019, 07:08

Official

Good morning Kuselwa

We will get one of our team members to contact you and assist with this matter.

Regards
Cell C |PN

Kuselwa N's updateReviewer Update

23 Jan 2019, 14:27

I am still waiting for your people to call me. It is a nightmare trying to get through to Cell C. I have never come across this kind of incompetence in my entire adult life just for a paid up letter.

Kuselwa N's update23 Jan 2019, 14:27

Reviewer Update

I am still waiting for your people to call me. It is a nightmare trying to get through to Cell C. I have never come across this kind of incompetence in my entire adult life just for a paid up letter.

Cell C's replyOfficial

24 Jan 2019, 09:43

Kindly refer to Thabisile's email, she has forwarded the paid up letter.

Regards
Cell C | PN

Cell C's reply24 Jan 2019, 09:43

Official

Kindly refer to Thabisile's email, she has forwarded the paid up letter.

Regards
Cell C | PN