nM
nobathembu M

1 reviews | Active since Mar 2017

22 Mar 2017, 15:02

PAID UP CELLPHONE CONTRACT

<p>I HAD A PHONE CONTRACT WITH CELL CE FOR THE PAST 2 YEARS,THE LAST PAYMENT WAS SUPPOSED TO BE JANUARY 2017 NOW I SAW LAST MONTH THEY DEBITED,WHEN I PHONED THEIR OFFICE TO FIND OUT I WAS SENT FROM PILLAR TO POST,I SPOKE TO SEVERAL CONSULTANT THAT KEPT ON TRANSFERING OR DROPPING THE CALL(SILINDILE MKHIZE,EDWIN SHABANGU &NTOKOZO MYEZA, I THEN DISPUTED THE PAYMENT,NOW IM GETTING A CALL FROM A COLLECTION AGENT THATS NOT EVEN CLUED UP AS TO WHY IM BEING DEBITED.</p> <p> </p> <p> </p> <p>IF YOU CAN THROUGH YOUR RECORDINGS,I WAS NOT EVEN ADVISED THATS THE CELL C CONTRACT I THOUGHT IT WAS AN FNB SERVICE,HOWEVER WHY I YOU STILL DEBITING MY ACCOUNT,WHY MUST I SEND I CANCELLATION IN WRITING WHEN EVERYTHING WE DID WAS TELEPHONICALLY.</p>

0
Replies (3)
Cell C
Cell C's reply22 Mar 2017, 15:33
Official

As per the terms and conditions of the subscriber agreement, you can send your cancellation request as a written notice or notice in any other recorded form of your intention to cancel this agreement. So if you called to have the contract cancelled, we will go through the call recordings and assist accordingly.

We have records on our system and we'll sort this matter.

Regards

Cell C | PN

Cell C
Cell C's reply23 Mar 2017, 12:55
Official

Skhumbuzo will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply29 Mar 2017, 09:31
Official

Please be advised that Skhumbuzo could not get hold of you on your contact numbers. However he sent an email advising you of this and on a way forward regarding this matter.

Regards
Cell C | PN