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Zerina M

1 reviews | Active since Oct 2019

11 Jul 2025, 09:03

Paid up account thats being handed over to different companies

Paid up account that was handed over for the 3rd time to 3 different companies... My cell c account of 2020/08 last payment date was 2023/07 then my small balance wasn't paid and account was handed over to CSS and settled in October 2024 settlement letter was provided.... early this year 2025 the same acc was handed over to DMC now this frustrated me and eventually I had to write a review on Hello Peter again it was resolved Ofentse Khumalo from the Cell C social media dept send me the paid up letter stating the account is paid up and they resolved the account with DMC now the damn same account is again handed over to Nimble Group now im damn lost like what the hell is goin on here I need this to be resolved again again again

Regards Zerina ***

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Replies (1)
Cell C
Cell C's reply11 Jul 2025, 09:10
Official
Dear Zerina Mohammed

Thank you for reaching out, and please accept our sincere apologies for the continued frustration and inconvenience you've experienced regarding your Cell C account.

We completely understand how upsetting and exhausting it must be to have to deal with the same issue repeatedly — especially after making full payment, receiving a settlement letter in October 2024, and already having the matter resolved earlier this year with DMC through our Social Media team.
It is unacceptable that your account has now been handed over again, this time to the Nimble Group, despite the account being confirmed as settled. Please rest assured that we are urgently escalating this matter to our Credit and Collections team for immediate resolution.

Our team will be in contact with you shortly to confirm your details and keep you updated on the progress. We truly value your patience and regret that you've had to go through this multiple times.

Regards
Cell C | NT