Paid for no Cell C services, reactivation nightmare!

Our wifi services were disconnected due to some international bank issue my husband experienced abroad, however a manual payment was made.

It has been 10 days since proof of payment was sent to Cell C with email acknowledge of receipt only appearing a week later yet services have still not been reinstated.

I was told by in store staff that there is nothing they can do and advised by Call Centre staff that nothing can be done either as my husband is overseas so he needs to call himself or better yet, inquire in store, in person!

No amount of emails or calls or in store visits have been able to fix this issue and now we have paid to have zero services.

When with this account be reactivated????