EG
Evert G
1 reviews | Active since Feb 2023
19 Aug 2025, 09:18
Paid for data and received nothing
I purchased a large sum of prepaid data which NEVER got loaded onto the sim. I literally gave Cell C money in exchange for NOTHING.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
19 Aug 2025, 09:34Dear Evert Greeff,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
We understand your frustration regarding the prepaid data purchase that was not successfully loaded onto your SIM card. Please be assured that we take this matter seriously and are committed to resolving it as quickly as possible.
One of our friendly Social Media Consultants will be in touch with you shortly to assist further.
Thank you for your patience.
Regards
Cell C | NT
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
We understand your frustration regarding the prepaid data purchase that was not successfully loaded onto your SIM card. Please be assured that we take this matter seriously and are committed to resolving it as quickly as possible.
One of our friendly Social Media Consultants will be in touch with you shortly to assist further.
Thank you for your patience.
Regards
Cell C | NT
Cell C's reply19 Aug 2025, 09:34
Official
Dear Evert Greeff,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
We understand your frustration regarding the prepaid data purchase that was not successfully loaded onto your SIM card. Please be assured that we take this matter seriously and are committed to resolving it as quickly as possible.
One of our friendly Social Media Consultants will be in touch with you shortly to assist further.
Thank you for your patience.
Regards
Cell C | NT
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience caused.
We understand your frustration regarding the prepaid data purchase that was not successfully loaded onto your SIM card. Please be assured that we take this matter seriously and are committed to resolving it as quickly as possible.
One of our friendly Social Media Consultants will be in touch with you shortly to assist further.
Thank you for your patience.
Regards
Cell C | NT
EG
Evert G's updateReviewer Update
21 Aug 2025, 14:10Problem resolved after 72 hours as there was a glitch in the system between Cell C and the Payment Gateway.
EG
Evert G's update21 Aug 2025, 14:10
Reviewer Update
Problem resolved after 72 hours as there was a glitch in the system between Cell C and the Payment Gateway.
Cell C's replyOfficial
22 Aug 2025, 07:10Dear Evert Greeff,
Thank you for the update. We truly appreciate your patience while this matter was being resolved and value your continued loyalty to Cell C.
Regards
Cell C | NT
Thank you for the update. We truly appreciate your patience while this matter was being resolved and value your continued loyalty to Cell C.
Regards
Cell C | NT
Cell C's reply22 Aug 2025, 07:10
Official
Dear Evert Greeff,
Thank you for the update. We truly appreciate your patience while this matter was being resolved and value your continued loyalty to Cell C.
Regards
Cell C | NT
Thank you for the update. We truly appreciate your patience while this matter was being resolved and value your continued loyalty to Cell C.
Regards
Cell C | NT
Cell C's replyOfficial
04 Sept 2025, 18:37Dear Evert Greeff,
We’re happy to confirm that the IT Department has verified your transaction and the data has been successfully loaded. We also reached out to you, and you confirmed that everything is working as expected.
We’d really appreciate it if you could take a moment to rate our service by clicking the link sent to you via email and SMS. Your feedback helps us continue delivering great service.
Kind regards,
Cell C | TM
We’re happy to confirm that the IT Department has verified your transaction and the data has been successfully loaded. We also reached out to you, and you confirmed that everything is working as expected.
We’d really appreciate it if you could take a moment to rate our service by clicking the link sent to you via email and SMS. Your feedback helps us continue delivering great service.
Kind regards,
Cell C | TM
Cell C's reply04 Sept 2025, 18:37
Official
Dear Evert Greeff,
We’re happy to confirm that the IT Department has verified your transaction and the data has been successfully loaded. We also reached out to you, and you confirmed that everything is working as expected.
We’d really appreciate it if you could take a moment to rate our service by clicking the link sent to you via email and SMS. Your feedback helps us continue delivering great service.
Kind regards,
Cell C | TM
We’re happy to confirm that the IT Department has verified your transaction and the data has been successfully loaded. We also reached out to you, and you confirmed that everything is working as expected.
We’d really appreciate it if you could take a moment to rate our service by clicking the link sent to you via email and SMS. Your feedback helps us continue delivering great service.
Kind regards,
Cell C | TM