KC
Kriveshin C

1 reviews | Active since Nov 2015

03 Nov 2015, 23:32

Paid 5 weeks ago but still no data

On the 27 September 2015 i Completed a payment of R600 through Unisa for a 3GB/pm Student data plan offered by Cell C. <br> <br> I have had numerous complains to Cell C and UNISA, with no success.<br> <br> I had reported the issue which was closed without the issue being resolved and I to relog the complaint with Cell C. <br> <br> I have received no assistance from the Cell Customer Care as they keep referring me to Thobeka which is as useful as a brick.<br> <br> I have complained on Twitter to their Cell C support but have also been pushed from pillar to post.<br> <br> They keep asking me to provide proof of payment which, I sent through numerous times and there is clearly a Issue with UNISA as they are also not getting involved to resolve the issue.<br> <br> I believe that this is, in every- way ********* and unprofessional as I have paid for a data plan 5 weeks ago and I yet to receive the benefit of having the product.<br> <br> I would like a full refund of my money as I plan to switch cellular service providers.<br> I'd rather pay more for a service I can use then for a SLAAPTIGER!<br> <br>

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Replies (1)
Cell C
Cell C's reply09 Nov 2015, 15:16
Official
Hello ekeyfingers.,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN