RM
Rae M
1 reviews | Active since Mar 2015
08 Sept 2020, 21:11
Package issues
I have upgraded my contract 2months ago. I have been a loyal customer for years. I received additional minutes because of that. When upgrading I was assured I would receive the same amount of minutes and the new package will only kick in in November. However the new package kicked in as soon as I upgraded. I have called in many times but get no real help at all. All they say is the issue has been logged. After 2 months of calling the customer care my issue has yet to be resolved
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Replies (3)
Cell C's replyOfficial
09 Sept 2020, 09:47Good day
Thank you for contacting Cell C.
Our team will check and contact you to provide assistance on the query that you have raised.
^MP
Thank you for contacting Cell C.
Our team will check and contact you to provide assistance on the query that you have raised.
^MP
Best regards,
Cell C's reply09 Sept 2020, 09:47
Official
Good day
Thank you for contacting Cell C.
Our team will check and contact you to provide assistance on the query that you have raised.
^MP
Thank you for contacting Cell C.
Our team will check and contact you to provide assistance on the query that you have raised.
^MP
Best regards,
RM
Rae M's updateReviewer Update
12 Jan 2021, 10:04Hi, the initial issue was resolved.
However, my billing and tariff plan has been messed up again from December, the call centre number never works anymore. I have been trying to contact cell c via Facebook messenger for the last 3 weeks and all they say is they are following up and will get someone to call me. This is going on for too long and I cannot afford to pay extra for something that is not my fault. If this is not resolved ASAP I want my contract to be cancelled.
However, my billing and tariff plan has been messed up again from December, the call centre number never works anymore. I have been trying to contact cell c via Facebook messenger for the last 3 weeks and all they say is they are following up and will get someone to call me. This is going on for too long and I cannot afford to pay extra for something that is not my fault. If this is not resolved ASAP I want my contract to be cancelled.
RM
Rae M's update12 Jan 2021, 10:04
Reviewer Update
Hi, the initial issue was resolved.
However, my billing and tariff plan has been messed up again from December, the call centre number never works anymore. I have been trying to contact cell c via Facebook messenger for the last 3 weeks and all they say is they are following up and will get someone to call me. This is going on for too long and I cannot afford to pay extra for something that is not my fault. If this is not resolved ASAP I want my contract to be cancelled.
However, my billing and tariff plan has been messed up again from December, the call centre number never works anymore. I have been trying to contact cell c via Facebook messenger for the last 3 weeks and all they say is they are following up and will get someone to call me. This is going on for too long and I cannot afford to pay extra for something that is not my fault. If this is not resolved ASAP I want my contract to be cancelled.
Cell C's replyOfficial
12 Jan 2021, 12:34Hi Rea
Our sincere apologies for the delay in resolving your query.
We will check with our team on what the delay could be and communicate the feedback to you.
^MM
Our sincere apologies for the delay in resolving your query.
We will check with our team on what the delay could be and communicate the feedback to you.
^MM
Best regards,
Cell C's reply12 Jan 2021, 12:34
Official
Hi Rea
Our sincere apologies for the delay in resolving your query.
We will check with our team on what the delay could be and communicate the feedback to you.
^MM
Our sincere apologies for the delay in resolving your query.
We will check with our team on what the delay could be and communicate the feedback to you.
^MM
Best regards,