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Chantel C

1 reviews | Active since Jan 2024

09 Feb 2024, 11:29

***** package dealings

So I posted a complaint earlier, and the generic "we will get back to you" jargon that was rep**** to my complaint went no-where.

So the conclusion is that Cell C loaded not one, not two but 4 contract packages on my 1 cell phone number, and charged me for all 4. Then they used a little bit out of each contact every time I went online or used my phone.

So I had to pay R6000 for my one month cell phone contract !!

The excuse now is that "used benefits cannot be refunded". Well hello I did not ask for 4 packages, you loaded it!!!!

Don't use this Cell phone provided that are ***** as hell. I am locked into a 2 year contract now, but the MINUTE it is up, I WILL be moving my business elsewhere!!!

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Replies (1)
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Chantel C's update09 Feb 2024, 11:51
Reviewer Update
I have not received any phone calls or emails other then the one stating that they cant get hold of my husband on his redundant number. Quite sad that you don't even know which numbers are active on your system.
My email correspondence with your customer care agent Ellen also got me no where and she is now ignoring any further inquiries.

Please do get someone to get hold of either my husband or myself, both number should be on your system

Thanks
Chantel