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zanethemba M

1 reviews | Active since Sept 2016

15 Sept 2016, 16:16

Overdue ***** case - ***

<p>My contract have been upgraded by a total stranger, and Cell C gave the guy 2 iphone 6s's under my name and im paying for R 5.6K a month as we speek. the best thing cell c told me was to revers the debit oder, but i still get charge for doing that.</p> <p>question is what is cell c doing in his side to help me. nothing! all they do is change the referance and take money from me.</p> <p>I reported the case 06/07/2016 the only responce i got was case logged. i was linked to a contact person by the name of Mosela Moloi whom is suppose to be doing something about my case, but she sure is not coz everytime i ask for feedback, she never replies. coan some one give me a direct number to this so called ***** department please ?</p>

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Replies (3)
Cell C
Cell C's reply16 Sept 2016, 07:06
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of the consultants in the escalations team will contact you and assist with this matter.

Regards
Cell C | PN

Cell C
Cell C's reply16 Sept 2016, 10:33
Official

Skhumbuzo has been in contact with you to assist with this matter. He advised that he has escalated this matter for further assistance.

Regards
Cell C | PN

Cell C
Cell C's reply20 Sept 2016, 14:56
Official

Skhumbuzo has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN