CS
Charles S

1 reviews | Active since May 2011

14 Apr 2015, 12:47

Overdue account payment

I received 3 SMS's saying that each account was in arrears to the amount of R127.00 and that the phones would be disconnected within 2 days if the accounts weren't paid. They also threatened charges of R70 per number for Debit order returned. unpaid.<br> Firstly the contract amounts were paid by EFT on the 1st of April therefore they are not in arrears. Secondly I don't pay by debit order so if Cell C have submitted debit orders then it is their fault.<br> Furthermore if you look back at complaints against this company I don't have coverage and have complained about this. In fact I am in the process of changing from Cell C.<br> This is the worst service from a company I have ever known and they don't care about anything.<br> If you try to retrieve a statement then their website is down or doesn't recognize you etc.etc. etc.<br> I am lodging this under the one number but it relates to ***, *** ***6<br> <br>

0
Replies (1)
Cell C
Cell C's reply14 Apr 2015, 13:33
Official
Hello charl345,

Thank you for posting to us.

We have referred this matter to one of our team members for assistance. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN

Best regards,