OVERCHARING AND WRONG DEBIT DATE
Hi have a limit on which my account can not go over the monthly subscription of R50 - yet Iam being charged over and above this limit - my debit date has also changed. On an email in which I questioned his in june was acknowledge and a statement was sent to me as I also asked for the statement so Cell C can not deny getting the email, yet my account has still not been credited and the incorrect debit date is being used. The account has notw been suspended and a fee charged - PLEASE URGENTLY CORRECT YOUR RECORDS, REFUND MY ACCOUNT AND RE ACTIVATE SERVICES
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Cell C's replyOfficial
02 Nov 2017, 14:35Good afternoon Tracey
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's reply02 Nov 2017, 14:35
Official
Good afternoon Tracey
We have referred this matter to one of our team members for assistance. Do expect communication.
We apologize for the inconvenience caused.
Regards
Cell C | PN
Best regards,
Cell C's replyOfficial
09 Nov 2017, 10:35Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Cell C's reply09 Nov 2017, 10:35
Official
Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,