Overcharging my Account

I am not a huge fan of the Cell c customer service desk <br> <br> - they dont know how to speak to you<br> - they dont know how to treat clients <br> - they dont know how to make notes or adhere to requests even if you call weekly in a period of 6 months <br> <br> My issue is since i cancelled itemised billing my data usage is now in excess of R400 (bear in mind i have Wireless at home and work) <br> I call CellC and asked that they break down the statement for me, the call is dropped (no response to say where i am being transferred to) the call is dropped..... the more i say it the more i question why i am paying for this *&%^&%$ service.... and im transferred to a department ...i still have no answer, <br> <br> Believe me. I am dropping my contracts with you. I cant wait till my contract expires in july because you have no sense of after sale service<br> You have no way of retaining people <br> <br> I am awaiting a response before i post this on my Facebook page of 29000 People