KB
Keegan B
1 reviews | Active since Mar 2023
11 Dec 2024, 15:01
******* - OVERCHARGING ME ON MY ACCOUNT!!!!
Upgraded my Cell C contract and agreed to pay all inclusive R647.00 (total bill include extra minutes and data)
December invoice is R971.00 and it should be R647.00 as agreed in the call recording. I will request ICASSA intervention if not resolved. This has been dragging out now since October 2024 - Case Number : ***. Cell C has listed to call recrn but still NOT RESOLVED!!!
You had several opportunities to resolve this matter, i even emailed Mandisa Zumani directly however was told lines are down and cant call - really!!!!
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Replies (5)KB
Keegan B's updateReviewer Update
12 Dec 2024, 11:46And still - NO RESOLVE.
This is not a new matter - my total bill must be R647.00 (including both contracts AND extra minutes) AS PER CALL RECORDINGS.
I will by COB tomorrow, start a email campaign to Cell C leaderships team, including Jorge Mendes, Denver Alwar & Salvador Francis until i am heard!!!!!!!
In addition, i will submit dispute to ICASA and that process will run concurrent (which i should have done initially instead i gave Cell C the benefit of the doubt)
This is not a new matter - my total bill must be R647.00 (including both contracts AND extra minutes) AS PER CALL RECORDINGS.
I will by COB tomorrow, start a email campaign to Cell C leaderships team, including Jorge Mendes, Denver Alwar & Salvador Francis until i am heard!!!!!!!
In addition, i will submit dispute to ICASA and that process will run concurrent (which i should have done initially instead i gave Cell C the benefit of the doubt)
KB
Keegan B's update12 Dec 2024, 11:46
Reviewer Update
And still - NO RESOLVE.
This is not a new matter - my total bill must be R647.00 (including both contracts AND extra minutes) AS PER CALL RECORDINGS.
I will by COB tomorrow, start a email campaign to Cell C leaderships team, including Jorge Mendes, Denver Alwar & Salvador Francis until i am heard!!!!!!!
In addition, i will submit dispute to ICASA and that process will run concurrent (which i should have done initially instead i gave Cell C the benefit of the doubt)
This is not a new matter - my total bill must be R647.00 (including both contracts AND extra minutes) AS PER CALL RECORDINGS.
I will by COB tomorrow, start a email campaign to Cell C leaderships team, including Jorge Mendes, Denver Alwar & Salvador Francis until i am heard!!!!!!!
In addition, i will submit dispute to ICASA and that process will run concurrent (which i should have done initially instead i gave Cell C the benefit of the doubt)
KB
Keegan B's updateReviewer Update
12 Dec 2024, 14:10Now right there lies the problem - THEY HAVE ALREADY LISITENED TO THE RECORDING!!!!!! in October already - im sure nothing has changed in the recording. Now they need to relisten and reinvestigate the compliant - REALLY.
In addition, your response is open ended "Our team will be in touch once they have listened to the call recording" - and when is that, tomorrow, next week, next year. As mentioned above, if i don't have feedback by COB tomorrow my next email goes directly to your leadership team - then you guys wanna start jumping.
In addition, your response is open ended "Our team will be in touch once they have listened to the call recording" - and when is that, tomorrow, next week, next year. As mentioned above, if i don't have feedback by COB tomorrow my next email goes directly to your leadership team - then you guys wanna start jumping.
KB
Keegan B's update12 Dec 2024, 14:10
Reviewer Update
Now right there lies the problem - THEY HAVE ALREADY LISITENED TO THE RECORDING!!!!!! in October already - im sure nothing has changed in the recording. Now they need to relisten and reinvestigate the compliant - REALLY.
In addition, your response is open ended "Our team will be in touch once they have listened to the call recording" - and when is that, tomorrow, next week, next year. As mentioned above, if i don't have feedback by COB tomorrow my next email goes directly to your leadership team - then you guys wanna start jumping.
In addition, your response is open ended "Our team will be in touch once they have listened to the call recording" - and when is that, tomorrow, next week, next year. As mentioned above, if i don't have feedback by COB tomorrow my next email goes directly to your leadership team - then you guys wanna start jumping.
KB
Keegan B's updateReviewer Update
17 Dec 2024, 15:39In addition,i formally request a copy of all voice recordings to be emailed to me, or you can send via whatsapp.
And i want my refund paid directly into my account (same account as you debit).
I await your email confirming my refund, call recordings . And i dont accept your price increase excuse - so heads up - that will be challanged
And i want my refund paid directly into my account (same account as you debit).
I await your email confirming my refund, call recordings . And i dont accept your price increase excuse - so heads up - that will be challanged
KB
Keegan B's update17 Dec 2024, 15:39
Reviewer Update
In addition,i formally request a copy of all voice recordings to be emailed to me, or you can send via whatsapp.
And i want my refund paid directly into my account (same account as you debit).
I await your email confirming my refund, call recordings . And i dont accept your price increase excuse - so heads up - that will be challanged
And i want my refund paid directly into my account (same account as you debit).
I await your email confirming my refund, call recordings . And i dont accept your price increase excuse - so heads up - that will be challanged
KB
Keegan B's updateReviewer Update
17 Dec 2024, 16:41Please send call recordings to Cell C Cape Gate branch. (Western Cape)
In addition, confirm with the store that i will be there tomorrow and advise who i need to ask for. As i dont want a repeat of last time when they refered me back to contact centre.
I will also be taking a memory stick with me to copy recordings - ensure store is aware of this as i dont want any issues.
In addition, confirm with the store that i will be there tomorrow and advise who i need to ask for. As i dont want a repeat of last time when they refered me back to contact centre.
I will also be taking a memory stick with me to copy recordings - ensure store is aware of this as i dont want any issues.
KB
Keegan B's update17 Dec 2024, 16:41
Reviewer Update
Please send call recordings to Cell C Cape Gate branch. (Western Cape)
In addition, confirm with the store that i will be there tomorrow and advise who i need to ask for. As i dont want a repeat of last time when they refered me back to contact centre.
I will also be taking a memory stick with me to copy recordings - ensure store is aware of this as i dont want any issues.
In addition, confirm with the store that i will be there tomorrow and advise who i need to ask for. As i dont want a repeat of last time when they refered me back to contact centre.
I will also be taking a memory stick with me to copy recordings - ensure store is aware of this as i dont want any issues.
KB
Keegan B's updateReviewer Update
17 Dec 2024, 22:53Dear Cell C
Please confirm who at the store will be assisting me with my call recordings? The petsons name so i know who to speak to?
As i dont want to get to the store, to be informed that i need to contact the customer centre for recordings (as what happened the last tme).
Please confirm who at the store will be assisting me with my call recordings? The petsons name so i know who to speak to?
As i dont want to get to the store, to be informed that i need to contact the customer centre for recordings (as what happened the last tme).
KB
Keegan B's update17 Dec 2024, 22:53
Reviewer Update
Dear Cell C
Please confirm who at the store will be assisting me with my call recordings? The petsons name so i know who to speak to?
As i dont want to get to the store, to be informed that i need to contact the customer centre for recordings (as what happened the last tme).
Please confirm who at the store will be assisting me with my call recordings? The petsons name so i know who to speak to?
As i dont want to get to the store, to be informed that i need to contact the customer centre for recordings (as what happened the last tme).