Overcharging

I’ve had a contract with Cell C for almost 3 years and everything was fine, I have a phone contract, router contract and insurance. I started having issues with the router data which was no longer satisfying my needs as it will get finished within 2 weeks and i still had to buy myself data until I receive another data which only lasted for two weeks and I was told it’s because of streaming, I never got any help.

In 23 Decembers 2024 I went to their branch in wonderpark to ask for cancellation and I was asked to call customer service, I called for reversal and cancellation of the contract telling them I can’t afford to pay the contract anymore since I have a contract with another service provider, the consultant advised that I should call again to confirm that the contract has been cancelled in January. I did call in January and to my surprise the contract was never cancelled.

Cell C is debiting double of the amount I used to pay and from February till now, every single day they are trying to debit the amount that I have never agreed with them and it is bouncing. Every single debit order that bounces it creates lots of charges in my bank account which is affecting my credit profile as well.

They have now deactivated my cell phone number . Everytime i call I am told someone will call you back and i never receive any calls from Cell C , all they do is to overcharge me . I am very disappointed with their service and I will never ever have a contract with Cell C.