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Marcia M
1 reviews | Active since Dec 2016
03 Jan 2025, 10:35
Overcharges plus horrible customer service
Cell C have the horrible customer service.
It is been 3 months being overcharged on my account,I have been calling their customers service centre but no consultant has helped..they are very rude and drop your call while still talking..
To think I have been loyal for years and paying so much for this...
Can someone who is willing to assist help.i have exhausted all my options.
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Replies (1)
Cell C's replyOfficial
03 Jan 2025, 10:45Dear Marcia,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you've experienced. We understand how upsetting the overcharges and poor service must be, especially after being a loyal customer.
Rest assured, we’ve escalated your issue to our Support Team, who will investigate and resolve the overcharges as quickly as possible. We truly value your feedback, and we’re committed to improving your experience.
Thank you for your patience, and we will follow up with an update soon.
Regards,
Cell C | CW
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you've experienced. We understand how upsetting the overcharges and poor service must be, especially after being a loyal customer.
Rest assured, we’ve escalated your issue to our Support Team, who will investigate and resolve the overcharges as quickly as possible. We truly value your feedback, and we’re committed to improving your experience.
Thank you for your patience, and we will follow up with an update soon.
Regards,
Cell C | CW
Cell C's reply03 Jan 2025, 10:45
Official
Dear Marcia,
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you've experienced. We understand how upsetting the overcharges and poor service must be, especially after being a loyal customer.
Rest assured, we’ve escalated your issue to our Support Team, who will investigate and resolve the overcharges as quickly as possible. We truly value your feedback, and we’re committed to improving your experience.
Thank you for your patience, and we will follow up with an update soon.
Regards,
Cell C | CW
Thank you for bringing this matter to our attention, and we sincerely apologize for the frustration you've experienced. We understand how upsetting the overcharges and poor service must be, especially after being a loyal customer.
Rest assured, we’ve escalated your issue to our Support Team, who will investigate and resolve the overcharges as quickly as possible. We truly value your feedback, and we’re committed to improving your experience.
Thank you for your patience, and we will follow up with an update soon.
Regards,
Cell C | CW